ABOUT eSeva  
      Looking at 'service' from the citizens' point of view,  the Government of Andhra Pradesh seeks to redefine citizen services through     eSeva, using state-of-the-art technologies.  

     eSeva builds on the success of the TWINS pilot  project launched in Banjara Hills, Hyderabad, in December 1999.
 
 
  • Integration of departments - central and state governments.
  • Integration of services.
  • Integration of G2C and B2C.
  • Efficiency, Reliability, Transparency and Scalability are the watchwords at eSeva.
 
The Government of Andhra Pradesh has a clear vision to create a knowledge society by using Information Technology in all aspects of development and governance. Pioneering efforts are being made to reach the benefits of IT to the citizens - urban and rural, rich and poor, literate and illiterate. The Government is conscious of the dangers of the 'digital divide', and is making special provisions for reaching the 'information have-nots'.
 
  • 51 eSeva centres (with 400 service counters) spread over the Twin Cities and Ranga  Reddy District. 
  • All service counters are facilitated with an electronic queuing system.
  • Operating from 8.00 am to 8.00 pm, on all working days and 9.00am to 1.00pm on holidays (Second Saturdays & Sundays).
  • 'One-stop-shop' for over 66 G2C and B2C services.
  • No jurisdiction limits - any citizen in the twin cities can avail of the services at any of the 51 eSeva service centres.
  • Online services: eForms, eFiling, ePayments.
  • Payments by cash/cheque/DD/credit card/Internet.
Location of eSeva Centres
Banjara Hills Kukatpally
Khairatabad Saroornagar
Malakpet Sultan Bazar
Dar-Ul-Shifa Vanasthalipuuram
Santoshnagar Paradise
Musheerabad X Roads Habsiguda
New Nallakunta Mothinagar
Sanjeeva Reddy Nagar Jubilee Hills(Andhra Bank)
Ram Nagar  Prakash Nagar(Andhra Bank)
Marredpally  Domalguda
Bahadurpura Qutubullapur
Greenlands Malkajgiri (State Bank of Hyderabad)
Vijaynagar Colony  Kushaiguda (State Bank of Hyderabad)
Chikkadpally Ramanthapur
Alwal Dilsukhnagar
Tirumalgiri Yellareddyguda
Mint Compund  Meerpet
Rethi Bowli (Mehdipatnam) Snehapuri Colony
Seethaphalmandi Lalaguda
KPHB HariHara Kalabhavan
Sanathnagar Rajendra Nagar 
Venkateshwara Enclave Chanda Nagar 
* Yet to be Started
eSeva Counters
     eSeva offers a wide spectrum of citizen-friendly services that will save citizens the bother of running around various departments.
 Payment of Utilities Bills
  • Electricity bills
  • Water and sewerage bills
  • Telephone bills (BSNL & TATA Tele Services)
  • Property Tax
  • Sales Tax
 Certificates
  • Registration of births / deaths
  • Issue of birth / death certificates
  • Registration Department : Issue of encumbrance certificates *
  • Issue of Caste/Nativity Certificates *
 Labour Department
  • License New Registration
  • License Renewal
 Permits / Licences
  • Medical and Health Department: Renewal of Drug Licences *
  • Issue / renewal of trade licences
 Transport Department Services (available at Banjara Hills Centre only)
  • Change of address of a vehicle owner
  • Transfer of ownership of a vehicle
  • Issue of learners' licences
  • Issue / renewal of driving licences (non-transport vehicles).
  • Registration of new vehicles
 Information
  • Transport Department Procedures *
  • Registration Department: Market value assistance *
 Reservation
  • Reservation of APSRTC bus tickets
  • HMWSSB: Reservation of water tanker
  • Tourism: Reservation of tickets/ accommodation  *
 Other Services at eSeva Centres
  • Sale of passport application forms
  • Receipt of passport applications
  • Receipt of applications for new telephone connections.*
  • Registration Department: Sale of non-judicial stamps
  • Registration Department: Document writing service *
  • Collection of small savings *
 Internet Services
  •  Internet-enabled electronic payments
  •  Downloading of forms and Government Orders (GOs)
  •  Filing of applications on the web
  •  Receipt of complaints or requests in connection with citizen services *
 B2C Servcises
  •  ATM: Cash withdrawals and deposits  *
  •  ATM: Issue of statements of account *
  •  Mutual Funds: Collection of applications *
  •  Mutual Funds: Transfer of shares *
  •  Cell Phone Bill Payments
 Polices Services
  • Payment of Inquest/Panchanama fees 50 Rs.
  • Payment for First Information Report  50 Rs.
  • Payment for Inquest/Panchanama fees 50 Rs.
  • Payment for Post Mortem Report  50Rs.      ...more
     
Note: * Yet to be Started
 Objectives of eSevaonline....

             " To provide Citizen Services

               To provide Information Citizen Services
               To educate the citizen on Andhra Pradesh Government "